Good to know
Frequently asked questions
Everything customers ask us at the counter, answered. Anything missing? Ask via the contact page.
What does “inspired by” mean?
Every scent we sell is our own composition, blended and hand-filled by us. When a product says it is inspired by a famous fragrance, the name describes its scent character so you know what to expect. We are an independent house: not affiliated with, endorsed by or connected to the brands named, whose trade marks belong to their owners.
Do they smell like the originals?
They are our impressions, blended at Extrait strength, and many of our customers tell us they wear as beautifully as the scents that inspired them. Each one still has its own character. If you are local, come sample at the counter before you decide.
What is Extrait de Parfum?
The highest concentration tier in perfumery, richer than eau de parfum or eau de toilette. More fragrance oil means a deeper scent and longer wear from fewer sprays.
What sizes do you offer?
Sprays in 100ML, 50ML and 10ML, plus 5ML rollers and droppers. The roller and dropper are 100% pure essential oil: skin-close, no alcohol, and very long lasting.
Which size should I start with?
The 10ML spray is the easiest way to try a new scent. The 50ML is the signature bottle. If you prefer intimate, alcohol-free wear, try the 5ML pure oil roller.
How do custom blends work?
In the Blend Builder you choose two or three scents from our collection and set the ratio; we mix your formula by hand into the bottle of your choice. House blends are combinations we have tested and love. Custom combinations are an adventure: every mix wears a little differently.
How long does delivery take?
Allow 1 to 2 business days for us to blend and dispatch, then standard post typically takes 2 to 8 business days (express 1 to 4). Standard delivery is $10, free over $99; express is $15. Full details on the Shipping and Returns page.
My order arrived damaged or wrong. What now?
Email info@nassimperfumes.com.au with your order number and a photo, and we will replace it or refund you in full, return postage included.
Can I return a fragrance if I change my mind?
Because every bottle is hand-filled to order and fragrance is hygiene-sensitive, we cannot accept change-of-mind returns. Your Australian Consumer Law rights for faulty products always apply. The Scent Finder is a good way to choose with confidence.
Where are your stores?
Elizabeth City Centre (50 Elizabeth Way, Elizabeth SA), and from late August also Westfield Marion (297 Diagonal Rd, Oaklands Park SA). Come say hello: we blend at the counter, and sampling is always welcome. Details on the contact page.
How can I pay?
All major debit and credit cards, processed securely by Stripe. Your card details never touch our servers.
Do you ship outside Australia?
Not yet. We currently deliver Australia-wide only.